Shipping Information

Australia Post has advised that they are experiencing significant delivery delays due to high parcel volumes and COVID-19 restrictions and lockdowns. Australia Post has advised that Express Post will continue to be prioritised as the fastest option but may take five business days or more to be delivered.

SHIPPING 

FREE shipping Australia wide for orders over $99. A flat fee of $10 will be applied at checkout for orders below $99.

Express Shipping with Australia Post is charged at a flat fee of $15.00 per order and can be selected at check out.

 

We endeavour to dispatch all orders placed before 9am (AEDT) on the same business day and all orders placed after 9am (AEDT) on the next business day. Please note that orders are not dispatched on Public Holidays in Melbourne.

The below delivery timeframes are indicative only and delays may occur which are out of our control.

Please allow 2-5 business days for delivery except for WA which can take up to 7 business days. Delivery time is calculated on when the order is shipped.

If you are sending to your place of work, then please include the business name.

Please choose your size/style and colour carefully and please check all billing and shipping information before placing your order as changes cannot be made once order is placed.

We will email you a confirmation and tracking number as soon as we have dispatched your order. Please check your spam folder if you have not received a confirmation email and/or dispatch notification. 

Ivylee Copenhagen is not responsible for orders that are lost or damaged in transit.

 

INTERNATIONAL ORDERS 

Ivylee Copenhagen currently ships to New Zealand.

Shipping rates are calculated automatically on check out. Any import duties and / or customs clearance fees is the responsibility of the customer. For information, please contact your local customs office. Unclaimed or refused deliveries may incur additional fees.

 

DELAYS

Delivery delays may occur during peak periods or due to unforeseen circumstances. In the event of a delay to the estimated delivery times, please check with the courier and use the tracking number provided. Ivylee Copenhagen cannot be held responsible for delays in delivery.