ORDERS
Please choose your size/style and colour carefully and please check all billing and shipping information before placing your order as changes cannot be made once order is placed.
Ivylee Copenhagen reserves the right to amend prices or product description at any time. We are unable to honour sale discounts on items bought prior to a sale starting or after a sale has finished. To avoid disappointment, please sign up to our newsletter and follow us on social media to be notified of any sales or promotions.
RETURNS AND EXCHANGES
This only applies to items purchased through ivyleecopenhagen.com.au. If you made a purchase from one of our stockiest, please contact the store directly for assistance. Your purchase will be governed by the T&C’s of that business.
REFUND AND EXCHANGE ON FULL PRICED ITEMS
We do accept returns and exchanges, subject to availability, for orders delivered within Australia.
For orders to outside Australia we can offer a refund but not an exchange.
If you are unhappy with your purchase for any reason, you can return your unworn item in its original packaging within fourteen days of receiving your order.
For full refund or exchange for another size, please ensure that the item is returned in its original packaging exactly as you received it and that the item is unworn. Please include the return form with your return to ensure we can identify who the return is from. The cost to send back the exchange will be covered by the customer. We will cover the freight cost of the new shipment, when exchanging.
Please note that items that has signs of having been worn will not be refunded or exchanged, so please be careful when trying on.
If fourteen days have passed, then we are not able to offer a refund or exchange.
ITEMS ON SALE
Sale items including items purchased during a promotional sale (e.g.VIP sale, Boxing Day, seasonal sale) are eligible for an exchange or a giftcard, but we do not offer a refund on change of mind on sale items.
Please note that items that has signs of having been worn will not be exchanged or offered a giftcard, so please be careful when trying on.
FINAL SALE ITEMS
All items marked as Final Sale have a strict no returns, exchanges or refunds policy.
TO RETURN
Please use included return label placed with the order. Cost of return label is $20, this will be deducted from your return.
The cost of returning and exchanging is your responsibility, if you decide not to use the included return label, please use registered post and make a note of the tracking number. Ivylee Copenhagen is not responsible for items going missing or lost in transit.
* Exchange and return labels are only offered for orders within Australia.
Please print the return form, fill it in and put it in the box before returning. We recommend shipping with tracking for your safety.
Please print your return form here
Returns are only processed once received.
If a refund is approved for a non-sale item it will be refunded via the method by which payment was made. Please allow up to 2 weeks for your refund to appear on your statement.
MANUFACTORING FAULT
We do all we can to ensure that the quality is of the highest standard before we dispatch. In the event that you experience a manufacturing fault with your purchase please contact us at info@ivyleecopenhagen.com.au include a copy of your order, a detailed description and image of the fault so we can endeavour to resolve. You are entitled to have the product repaired, replaced or refunded. The repair process can take up to a month. We do not accept claims caused by misuse, neglect, abrasion, solvents, acids, water or normal wear and tear.
Items claimed as being faulty may need to be sent back to ivylee Copenhagen Pty Ltd for assessment, please do NOT return to us before we have responded to your email.