Orders and Returns

 

RETURNS AND EXCHANGES 

This only applies to items purchased through ivyleecopenhagen.com.au. If you made a purchase from one of our stockiest, please contact the store directly for assistance. Your purchase will be governed by the T&C’s of that business.

REFUND AND EXCHANGE ON NON-SALE ITEMS

We do accept returns and exchanges.

If you are unhappy with your purchase for any reason, you can return your unworn item in its original packaging within fourteen days of receiving your order. 

For full refund or exchange for another size, please ensure that the item is returned in its original packaging exactly as you received it and that the item is unworn. Please include your receipt and the completed return form. The cost to send back the exchange will be covered by the customer.

Please note that items that has signs of having been worn will not be refunded or exchanged, so please be careful when trying on.

If fourteen days have passed, then we are not able to offer a refund or exchange.

The cost of returning and exchanging is your responsibility, please use registered post and make a note of the tracking number.  Ivylee Copenhagen is not responsible for items going missing or lost in transit.

SALE ITEMS are eligible for an exchange or a credit note, but we do not offer a refund on sale items.

Please note that items that has signs of having been worn will not be exchanged or offered a credit note, so please be careful when trying on.

The cost of returning is your responsibility, please use registered post and make a note of the tracking number.  Ivylee Copenhagen is not responsible for items going missing or lost in transit. 

 

Please send back to:

Ivylee Copenhagen returns

PO Box 1022

Brighton Road

Elwood VIC 3184

 

Returns are only processed once received.

If a refund is approved for a non-sale item it will be refunded via the method by which payment was made. Please allow up to 2 weeks for your refund to appear on your statement.

 

MANUFACTORING FAULT

We do all we can to ensure that the quality is of the highest standard before we dispatch. In the event that you experience a manufacturing fault with your purchase please contact us at info@ivyleecopenhagen.com.au include a copy of your order, a detailed description  and image of the fault so we can endeavour to resolve. You are entitled to have the product repaired, replaced or refunded.  The repair process can take up to a month.  We do not accept claims caused by misuse, neglect, abrasion, solvents, acids, water or normal wear and tear.

Items claimed as being faulty may need to be sent back to ivylee Copenhagen Pty Ltd for assessment.  Customers are responsible for the cost of returning the item for assessment, but this cost will be reimbursed once item has been received, assessed and deemed to be faulty due to a manufacturing fault by our team, please ensure you include the receipt from postage with your return in order to be reimbursed.

 

Please send back to:

Ivylee Copenhagen returns

PO Box 1022

Brighton Road VIC 3184