Celine - Smoke Grey
$329.00
Celine is our perfect ankle boot with elastic sides made from exclusive Escuvado leather in smoke grey. The chunky heel makes it great for an all nighter.
More Details:
Heel Height: 7 cm.
Size: Fits true to size, but size up if you are in between.
Upper: Leather.
Lining: Leather.
Shipping Information
SHIPPING
FREE shipping Australia wide for orders over $99. A flat fee of $10 will be applied at checkout for orders below $99.
Express Shipping with Australia Post is charged at a flat fee of $15.00 per order and can be selected at check out.
We endeavour to dispatch all orders placed before 9am (AEDT) on the same business day and all orders placed after 9am (AEDT) on the next business day. Please note that orders are not dispatched on Public Holidays in Melbourne.
The below delivery timeframes are indicative only and delays may occur which are out of our control.
Please allow 2-5 business days for delivery except for WA which can take up to 7 business days. Delivery time is calculated on when the order is shipped.
If you are sending to your place of work, then please include the business name.
Please choose your size/style and colour carefully and please check all billing and shipping information before placing your order as changes cannot be made once order is placed.
We will email you a confirmation and tracking number as soon as we have dispatched your order. Please check your spam folder if you have not received a confirmation email and/or dispatch notification.
Ivylee Copenhagen is not responsible for orders that are lost or damaged in transit.
INTERNATIONAL ORDERS
Ivylee Copenhagen currently ships to New Zealand.
Shipping rates are calculated automatically on check out. Any import duties and / or customs clearance fees is the responsibility of the customer. For information, please contact your local customs office. Unclaimed or refused deliveries may incur additional fees.
DELAYS
Delivery delays may occur during peak periods or due to unforeseen circumstances. In the event of a delay to the estimated delivery times, please check with the courier and use the tracking number provided. Ivylee Copenhagen cannot be held responsible for delays in delivery.
Orders and Returns
RETURNS AND EXCHANGES
This only applies to items purchased through ivyleecopenhagen.com.au. If you made a purchase from one of our stockiest, please contact the store directly for assistance. Your purchase will be governed by the T&C’s of that business.
REFUND AND EXCHANGE ON NON-SALE ITEMS
We do accept returns and exchanges.
If you are unhappy with your purchase for any reason, you can return your unworn item in its original packaging within fourteen days of receiving your order.
For full refund or exchange for another size, please ensure that the item is returned in its original packaging exactly as you received it and that the item is unworn. Please include your receipt and the completed return form. The cost to send back the exchange will be covered by the customer.
Please note that items that has signs of having been worn will not be refunded or exchanged, so please be careful when trying on.
If fourteen days have passed, then we are not able to offer a refund or exchange.
The cost of returning and exchanging is your responsibility, please use registered post and make a note of the tracking number. Ivylee Copenhagen is not responsible for items going missing or lost in transit.
SALE ITEMS are eligible for an exchange or a credit note, but we do not offer a refund on sale items.
Please note that items that has signs of having been worn will not be exchanged or offered a credit note, so please be careful when trying on.
The cost of returning is your responsibility, please use registered post and make a note of the tracking number. Ivylee Copenhagen is not responsible for items going missing or lost in transit.
Please return to:
Ivylee Copenhagen returns
15 Cochranes Road
Moorabbin VIC 3189
Returns are only processed once received.
If a refund is approved for a non-sale item it will be refunded via the method by which payment was made. Please allow up to 2 weeks for your refund to appear on your statement.
MANUFACTORING FAULT
We do all we can to ensure that the quality is of the highest standard before we dispatch. In the event that you experience a manufacturing fault with your purchase please contact us at info@ivyleecopenhagen.com.au include a copy of your order, a detailed description and image of the fault so we can endeavour to resolve. You are entitled to have the product repaired, replaced or refunded. The repair process can take up to a month. We do not accept claims caused by misuse, neglect, abrasion, solvents, acids, water or normal wear and tear.
Items claimed as being faulty may need to be sent back to ivylee Copenhagen Pty Ltd for assessment. Customers are responsible for the cost of returning the item for assessment, but this cost will be reimbursed once item has been received, assessed and deemed to be faulty due to a manufacturing fault by our team, please ensure you include the receipt from postage with your return in order to be reimbursed.
Please return to:
Ivylee Copenhagen returns
15 Cochranes Road
Moorabbin VIC 3189
Sizeguide shoes
Our sizes are based on European sizes. The table below is a guide to help you match our sizes with what you know and may vary depending on style and leather. If in doubt please contact our customer service standing by to help!
| Ivylee Size | AUS | US | Also equal US | UK |
| EU 36 | 6 | 6 | 3 | |
| EU 37 | 7 | 7 | 7-7,5 | 4 |
| EU 38 | 7.5-8 | 8 | 8-8,5 | 5 |
| EU 39 | 8.5-9 | 9 | 9-9,5 | 6 |
| EU 40 | 9.5-10 | 10 | 10-10,5 | 7 |
| EU 41 | 11 | 11 | 8 | |
| EU 42 | 12 | 12 | 9 |